Washington Occupants' View of Healing facilities

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Most Were Satisfied with Quality of Health Care They Received at Hospital ... in a healing facility would be the most reliable cited hotspots for a news story ...

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Slide 1

Washington Residents' Perceptions of Hospitals May 2005 M OORE I NFORMATION

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Survey Methodology Sample 600 meetings among an agent test of grown-up inhabitants in Washington State Method Telephone interviews directed May 24-27, 2005 Sampling mistake Plus or less 4% at the 95% certainty level M OORE I NFORMATION

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Community Responsibility M OORE I NFORMATION

Slide 4

Hospitals Have a Responsibility to Promote Health Care Beyond Patient Care "As you would like to think, how much duty do doctor's facilities have in advancing human services past dealing with patients?" M OORE I NFORMATION

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Public and Private Hospitals Have Similar Responsibilities to Community "In Washington State, there are both open and private clinics. Do open doctor's facilities have a more extensive duty in their group than private doctor's facilities, or do both sorts of clinics have comparable obligations?" M OORE I NFORMATION

Slide 6

Providing Additional Services to the Community Positively Impacts Perceptions of Hospital "Would you feel more ideal or less ideal about your neighborhood doctor's facility in the event that you knew they gave extra administrations, for example, bosom malignancy screenings and wellbeing data to individuals in the group?" M OORE I NFORMATION

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Evaluating Hospital Quality M OORE I NFORMATION

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Satisfaction with Hospitals is Higher than Satisfaction with Health Care in General M OORE I NFORMATION

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Community Hospitals Hold Their Own with Others in the State "Do you trust the nature of care gave by the doctor's facility or doctor's facilities in your group is better, about the same or more terrible than most different doctor's facilities in the state?" M OORE I NFORMATION

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Washington State Hospitals Hold Their Own with Those in Other States "Do you trust the nature of care gave by the greater part of the doctor's facilities in Washington State is better, about the same, or more regrettable than doctor's facilities in different states?" M OORE I NFORMATION

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Most Believe Multiple Government Agencies Regulate Washington Hospitals "On the off chance that you needed to make a figure, what number of government offices do you think manage doctor's facilities in Washington State?" M OORE I NFORMATION

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Confidence in Hospitals Does Not Significantly Increase, Knowing State and Federal Agencies Regulate Hospitals "In the event that you realized that most doctor's facilities are directed by both state and elected organizations, what amount would that expansion your trust in doctor's facilities, an extraordinary arrangement, a considerable amount, not all that much, or none by any means?" M OORE I NFORMATION

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Additional In-House Hospital Programs to Prevent Medical Mistakes Increases Confidence in Hospitals "If a particular doctor's facility had its own program to avert medicinal slip-ups, notwithstanding those required by government offices, what amount would that expansion your trust in that doctor's facility?" M OORE I NFORMATION

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Hospital Care Overview M OORE I NFORMATION

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Widespread Satisfaction with Quality of Care Available in Washington Hospitals "In view of what you know or have listened, how fulfilled are you with the nature of human services accessible at most doctor's facilities in Washington State, extremely fulfilled, genuinely fulfilled, not very fulfilled, or not in any manner fulfilled?" M OORE I NFORMATION * Discrepancies in sums are because of adjusting

Slide 16

Residents are Satisfied with Quality of Care Available in Local Hospitals "Nearer to home, how fulfilled are you with the nature of care accessible at the nearby doctor's facility or doctor's facilities in your group, exceptionally fulfilled, genuinely fulfilled, not very fulfilled or not in any way fulfilled?" M OORE I NFORMATION * Discrepancies in sums are because of adjusting

Slide 17

Nearly Four-in-Five Say Quality of Hospital Health Care Has Been Steady or Improved "In the course of recent years, in the doctor's facilities you are most acquainted with, has the nature of social insurance enhanced, continued as before, or declined?" M OORE I NFORMATION

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"Nature of Care" is Most Important When Choosing a Hospital "as a rule, while picking a doctor's facility, what is most critical to you actually?" M OORE I NFORMATION

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Evaluating Hospital Quality - 1: Most Important Factors "In assessing the nature of care at a specific doctor's facility, how vital are each of the accompanying components in deciding a doctor's facility's quality, vital, genuinely imperative, not very essential, or not vital by any stretch of the imagination?" M OORE I NFORMATION

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Evaluating Hospital Quality - 2: Other Important Factors M OORE I NFORMATION

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Personal Hospital Care Experience M OORE I NFORMATION

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A Majority Have Been a Patient in a Washington Hospital in the Past Five Years "In the previous five years, have you, or a relative, been a patient in a doctor's facility in Washington State?" M OORE I NFORMATION

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Almost the same number of Visited ER as Other Parts of Hospital IF YES: "Was that in the crisis room or another part of the doctor's facility?" (N=484) M OORE I NFORMATION

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Most Were Satisfied with Quality of Health Care They Received at Hospital IF YES: "How fulfilled were you with the nature of human services at the doctor's facility, extremely fulfilled, genuinely fulfilled, not very fulfilled, or not under any condition fulfilled?" (N=484) M OORE I NFORMATION

Slide 25

Information Source Credibility M OORE I NFORMATION

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Most Credible Information Sources are Doctors and Nurses "With regards to assessing the nature of care in a specific doctor's facility, how much trust do you have in each of the accompanying, an incredible arrangement, a lot, not all that much, or none by any means?" M OORE I NFORMATION

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Other Credible Information Sources M OORE I NFORMATION

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News Story Quote Credibility: A Variety of Sources are Credible "How much trust would you have in each of the accompanying in the event that they were cited in a news anecdote about your doctor's facility, an awesome arrangement, a lot, not all that much, or none by any means?" M OORE I NFORMATION

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Summary & Highlights M OORE I NFORMATION

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There is Widespread Satisfaction with the Quality of Health Care and Hospitals in the State Satisfaction with Washington doctor's facilities is driven by impression of good quality care/offices and constructive encounters People who have been a patient at a Washington doctor's facility are more constructive than the individuals who have not There is no superseding grievance about doctor's facilities in the state among disappointed respondents Long holds up, cost, restorative blunders, absence of staffing, and quality concerns are all said by the few disappointed with doctor's facilities by and large or with their own doctor's facility encounter M OORE I NFORMATION

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Several Messages Resonate with the General Public More than 80% concur that doctor's facilities are: A vital hotspot for social insurance data Always there when you require them Sources of occupations and financial advancement A decent esteem M OORE I NFORMATION

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Evaluating the Quality of Hospital Care "Nature of care" is more vital in doctor's facility choice than protection scope, area, or specialist proposal Protecting patients from contaminations and having a low rate of therapeutic oversights are the most unmistakable estimations of value doctor's facility nurture Washingtonians M OORE I NFORMATION

Slide 33

Public Wants to Know More About Quality and Safety Public is worried about medicinal blunders Knowledge of government control of doctor's facilities does not expand certainty Hospitals ought to bring issues to light of interior projects set up that avoid therapeutic blunders and enhance doctor's facility quality Public needs to hear what doctor's facilities are doing on security and quality M OORE I NFORMATION

Slide 34

Information Sources Personal specialists and attendants are the most valid wellsprings of data about doctor's facilities Experts in decreasing restorative blunders and patients whose lives were spared in a doctor's facility would be the most dependable cited hotspots for a news story M OORE I NFORMATION

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