THE COST OF A DISSATISFIED CUSTOMER I

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THE COST OF A DISSATISFIED CUSTOMER (II). Of the individuals who grumble, half - 70% will work together again if protest is determined. 95% will return if determined quickly.Average client with a protest advises 9 to 10 individuals, 13% tell more than 20 people.Those who have grumbled and had determination tell five individuals..

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