Quality Management: Creating and Sustaining Organizational Effectiveness Chapter 1

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Figure 1-1 Achieving Organizational Success. Authoritative Effectiveness. Brief History of the Quality ManagementSkilled Craftsmen/Artisans directed by experts of the tradeSmall volume: Parts fitted

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Quality Management: Creating and Sustaining Organizational Effectiveness Chapter 1

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Figure 1-1 Achieving Organizational Success

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Organizational Effectiveness Brief History of the Quality Management Skilled Craftsmen/Artisans directed by experts of the exchange Small volume: Parts fitted 'by eye' 1798-Eli Whitney Designed and made weapons with tradable parts (quality control) 1911 - Frederick Taylor Principles of logical administration characterizes part of auditor 1914 - Henry Ford Creates the mechanical production system on a major scale (Quality = Inspection) 1924-Juran, Dodge, Romig, Edwards Western Electric IE office: 1931-Shewhart distributes control outline ideas 1950-1980's-Wake-up call for U.S. assembling 1980's-1990's - Total Quality Management – including ISO 1987 Malcolm Baldrige National Quality Award made 1990's to today Six Sigma and its varieties

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Historic Short term/Quick Fix center Fire battling We've generally done it along these lines Random change endeavors Inspect for mistakes Reactive Opinions not realities Motivated by benefit Rely on projects Localized rivalry Reasonable cost Large spending plans Resources accessible Compete Individual endeavors Strong administration Now Long term center Structured critical thinking Innovation and change Structured change Error recognizable proof and anticipation Proactive Facts not sentiments Motivated by clients better approach forever Intense worldwide rivalry Lowest conceivable cost Small spending plans Limited assets Cooperate Team endeavors Strong authority Organizational Effectiveness Why do we give it a second thought?

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Organizational Effectiveness Efficiency concentrates on exercises Effectiveness concentrates on results

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Organizational Effectiveness What is a successful association? A successful association, one that exceeds expectations, is one that constantly endeavors to recognize and concentrate on components basic to its clients and enhances its procedures with a specific end goal to give the most noteworthy quality item or administration conceivable. Each organization needs to do this current, it is difficult!

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Organizational Effectiveness What is a viable association? Associations attempt distinctive methodologies with a specific end goal to accomplish their objectives. Incoherent endeavors Flavor of the month Most endeavors are fruitful in the short run How can an association maintain viable execution?

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Organizational Effectiveness What is a viable association? In what manner can an association manage viable execution? Creating achievement requires an association wide approach that enhances and upgrades the entire procedure of giving an item or administration, empowering the association to surpass client desires, each time and inevitably.

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Organizational Effectiveness What is a successful association? In what capacity can an association maintain compelling execution? Individuals require a feeling of how to pull an assortment of learning and abilities together to make enhancements in a mind boggling condition. "umbrella scope"

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Umbrella scope Six Sigma Lean Manufacturing Business Results Information and Knowledge Management Organizational Philosophy Value Engineering Teams Just-in-time Process Management Improvement Customer Focus Value Chain administration Leadership Strategic Planning Quality Assurance Project Management Elimination of Waste Human Resource Management Quality Tools

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Figure 1-2 Organizational Effectiveness

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Figure 1-3 Factors Affecting Organizational Success Organizational Factors Strategic Deployment Effective Leadership Policies Procedures Processes Continuous Improvement Culture Problem-explaining Commitment Culture Measures of Performance Trust, Honesty, & Ethical Behavior Strategic Factors Market Product Technology Customers Suppliers Vision Value Creation Strategy People Factors Employee Involvement Education Training Internal Supplier-Customer Relations Motivation Teamwork Communication Safety Environmental Factors Social Economic Competitive Technology

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Organizational Effectiveness How is a powerful association made? What is the mission of the association? What is the business the association is truly in? What are the essential items or administrations the association gives to their clients? Who are their clients? What do their clients expect and require? How does the association know what the clients' needs and desires are?

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Organizational Effectiveness How is a compelling association made? How well does the association address the issues and desires of their clients? How does the association know how well it is getting along? What is the verification? What are the markers? Do administration's methodologies and activities bolster the business and bolster the association in addressing the clients' needs and desires? Do the representatives know how the function they do particularly benefits a definitive, outer, client? What changes have been made in view of the responses to these inquiries? What actions is administration taking to bolster change endeavors?

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Organizational Effectiveness What advantages can be picked up from making a powerful association? Enhanced productivity Increased client maintenance Reduced client grievances and guarantee claims Reduced expenses through less waste, modify Greater piece of the pie Increased representative contribution and fulfillment, bring down turnover

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Organizational Effectiveness What advantages can be picked up from making a powerful association? Expanded capacity to pull in new clients Improved aggressiveness Improved consumer loyalty Improved administration worker relations Improved concentrate on key objectives Improved correspondence Improved collaboration

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Figure 1-4 The Journey to Organizational Effectiveness

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Figure 1-5 Benefits of Creating and Maintaining an Effective Organization Improved: productivity intensity consumer loyalty administration representative relations concentrate on key objectives interchanges cooperation representative resolve organization picture income administration to clients (interior & outer) adequacy arranging workplace basic leadership Reduced: client grumblings guarantee claims cost squander adjust worker turn-over Increased: representative contribution representative fulfillment capacity to draw in new clients Greater: piece of the overall industry versatility