IT Operations Microsoft

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IT Operations @ Microsoft André Howard Senior Operations Analyst - UK

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Introduction Three things to take away today Complex yet works signed up Less is frequently more We don't have a syndication on best practice

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Agenda IT Operations @ Microsoft Strategy Standardization Centralisation Automation

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IT Operations @ Microsoft Operations Strategy

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Microsoft's Worldwide IT 72,000 letter drops 110 Exchange Messaging Servers 150,000+ PCs >7,000 servers Stockholm Benelux Dublin Munich TVP Chicago Canyon Park, Redmond Les Ulis Milan Madrid Chofu & Otemachi Silicon Valley Charlotte Los Colinas Dubai 400+ upheld MS destinations overall >26M NT occasions >400 applications 26M voice calls for each month 50K representatives 5K temporary workers 17K merchants Singapore Sao Paulo Sydney Johannesburg 4.5M+ email messages for every day inside

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Operational Area Strategic Area Infrastructure Operations Regional Functions Central Functions Site Operations DataCenter Messaging Network Helpdesk Tier 3 Program Management Account Management Engineering Service Management

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Operations: Past Network Poor Technology/Low MTBF Low Bandwidth & High Cost Poor Scalability Hardware No Standards for frameworks Poor Monitoring of administrations/frameworks High Costs for upkeep/buy Distributed Environment Duplication of Systems/Applications/Data High Costs for administration/bolster

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RDC EDC SDC Services & Applications Operations: Present Enterprise Data Center Origin point for Network Tier 3 staff, 7x24 checking, RDC/SDC remote observing, have application servers local and worldwide, RDC/SDC heightening point Regional Data Center Tier 2 staff, 7x24 support, Redundant Network Backbone association, Hub Site for SDC Host applications, Exchange, Public Folders, Internet Proxy, Mail Gateway, RAS, Backup/Restore, DDS Server, DHCP Site Data Center Network association with RDC Login benefit, File Server with neighborhood share focuses, Print Server

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A Strategy for Change Goals: Improve Efficiency Be Smarter Reduce Time to Market Improve Standards Reduce Costs/Headcount We don't have entry to an endless pot of cash Increase Availability/Quality yet don't diminish benefit Methods: Standardization Centralisation (Remote Operations) Automation Lights Out Data Center Taxonomy

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Operations: Future – A Dream? Display Enterprise Infrastructure ~ MEI Data Center Taxonomy

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DC4 DC2 Operations: Future – A Dream? Show Enterprise Infrastructure ~ MEI Data Center 4 Origin point for Network Tier 3 staff, 7x24 observing, RDC remote checking, have application servers local and worldwide, Exchange, Public Folders, DHCP, Login administration, SAN's for File Storage, RDC heightening point Data Center 2 Tier 2 staff, 7x24 support, Redundant Network Backbone association Internet Proxy, Mail Gateway, RAS, Local Backup/Restore, DDS Server, Print Server

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IT Operations @ Microsoft Operations Standardization

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Server Standards - Hardware Engineering Provides tried and application designed frameworks Build documentation for equipment Escalation Support

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Server Standards - Software OTG Service Packs (IPAK) Installation of all center OS and applications i.e. SQL, IIS by means of scripts Build documentation for programming Escalation Support

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Change Management OTG Change Management Enables following of new forms, obtainment, moves, includes and changes Single Web interface underpins our worldwide locales Built in endorsement methodology

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Change Control OTG Change Control Communication to our business Notification to our companions Search to see what's coming

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IT Operations @ Microsoft Operations Centralisation

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Remote Server Management Terminal Services: Fast & simple remote Server organization Remote Insight Board (LOE): Server autonomous separate Power Supply, GUI, Keyboard/Mouse, NIC, coordinated Web server Full remote get to free from OS or framework condition of the server Remote Console Remote Floppy drive Remote power on/off of the server

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Server Monitoring - Concept Ticket System MOM Event DB GNS Asset ECM Config DB CIM Events Dell OM Events OS Events BackOffice Events NetIQ Events Application Events Helios Events Httpmon Events HPOV Events MOM Server Event Yellow Console Polling Events 3 rd Party Events ECM Events

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Challenges of Centralisation Multiple Languages Multiple Currencies Different working weeks Different time zones

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IT Operations @ Microsoft Operations Automation

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Automated Share Administration Share Administration Enables customers to self serve share get to Single interface backings our worldwide destinations Built in endorsement strategy

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Automated DL/SG Administration Distribution List & Security Group Administration Enables customers to self serve DL & SG get to Single interface backings our worldwide destinations Built in endorsement technique

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Automation – for you What do you do that is monotonous? What would you be able to mechanize? What amount of cash would you spare? What amount of time would you spare?

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In shutting... Complex however works signed up Less is frequently more We don't have a restraining infrastructure on best practice You are IT, We are IT, lets cooperate

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