Information Quality in an Emergency Notification System

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Welcome!. IntroductionsMarian SherrinEric GoodmanAudienceCampusAlert System StatusStatistics CollectionExperience with Data Quality. 2. Plan. Information Quality FundamentalsBuilding Data Quality Into the ProjectData Flows

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Information Quality in an Emergency Notification System UCCSC Wednesday, June 17, 2009 1:30-2:30pm, 1003 Giedt Hall Rev 3

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Welcome! Presentations Marian Sherrin Eric Goodman Audience Campus Alert System Status Statistics Collection Experience with Data Quality

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Agenda Data Quality Fundamentals Building Data Quality Into the Project Data Flows & Design Decisions Required Results Comparison to different Campuses Questions and Answers

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Data Quality Fundamentals Keep the Goal in Mind!

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Building DQ into the Project Team Structure VC Student Affairs as colleague assisted with process and correspondence. We thought that it was critical to concentrate on Staff/Faculty and Students independently Chair: VC Vani Co Chairs: Chris Gaylord/Doug Hartline Project Mgr: Marian Sherrin Chair: Biz Lead: Tech Lead: C:Marian Sherrin B:Alma Sifuentes T:Greg Gaither C: Naomi Gunther B:Cathy Schoenfeld/Nancy Degnan T: Bob Oberg C:Chris Gaylord B:Chris Gaylord C: Ed Titus T: Ed Titus/John Rudd C: Jim Burns Keep the Goal in Mind!

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Must Haves Set Data Quality Goals Early Keep the Goal in Mind!

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Desired Phase 1 Phase 1 Phase 1 NOT Req for Phase 1 NOT Req for Phase 1 Keep the Goal in Mind!

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High Level Project Timeline 3/21/08 4/2/08 6/1/08 7/1/08 July'08 July/Aug'08 Sept'08 Jan'09 May'09 T - 2 T - 1 T0 T1 T2 T3 T4 T6 Student data gathered Charge Letter Student and Non-University Contact Information gathered with Fall Registration #2 Test of EOC and DOC Coverage #2 Campus Communication to Request for extra contact data Project Proposal Approved Campus Implementation Schedule Modifications made to AIS (if necessary) Intercept July AIS Release New Student Orientation Contract Start date #1 Campus Communication incorporates demand to refresh registry & CruzAlert Opt In Page for Staff & Faculty Project Charter Approved Student information compulsory for Winter'09 Phase 1 information transmitted to WARN #3Test of ability of email and cell SMS Required to enhance information quality properties: Accuracy Timeliness Validity Returning Student Communication Request for extra contact data #1 Test capacity of office phone frameworks Great chance to get to new understudies and their folks. New understudy mobile phone fulfillment 85%! (returning understudies 4%) Returning understudy fulfillment rate increments from 4% to 98% (Cell – 83%, Landline 63%) (2% Opt Out) Keep the Goal in Mind!

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Student Screens Students pick kind of telephone Breaking into 3 boxes will help with legitimacy, however organize case has helped Students must approve data every year Opt-out ability was new

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Staff/Faculty Screens

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Staff/Faculty Screens Pre-populated with Name, Cruzmail address, and office telephone You can change your office telephone (without affecting catalog information) or include a moment one under Additional Phone Add your Cell telephone for SMS/Text messages Home number might be utilized for grounds terminations Add an email on the off chance that CruzMail is out of administration

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Data Flow Pinnacle Phone New: Campus Phones & Resident Hall Phones W.A.R.N. Communicate RA Duty Phones New: RA Duty Phone AIS New: Opt Out Flag New Extracts: All Phones All Work All Home All Cell WARN INCONNECT Currently Existed: Status & Data Identity Manager (likewise CruzMail ROO) CruzAlert Oracle Table PPS W.A.R.N. Summon Only utilized excellent information: Employee Status Academic HR New: RA Group Online Directory Student Housing

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Major Design Decisions Student Workers – Count as understudies Resident Advisors (RA) – Used SHO versus PPS CTO Codes RA Duty Phones – Manually stack every year Separations From work – Exclude by means of PPS Graduation – Exclude by means of AIS Dropping out, exchanging – Exclude through AIS Leaves, Sabbaticals, Temporary Assignments – Exclude Summer Sessions/Non-degree – Include by means of AIS Emeritus – Include (some still live on grounds) Sundry – Include (email just) Visitors/Conferences – Include in Phase 2 – New Process Parents – excluded in Phase 1 (understudies could utilize nearby telephone)

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Key Actions Taken

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Completeness Actions From W.A.R.N. Summon daily Annual Load All Campus Phones Office Reception Hall Classroom Residence Halls RA/CRE Duty Phones

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UCSC Results May 2009 Campus Population: 19,850 Active Students -15,590 Employees -4,260 Staff - 3,240 Faculty - 1,020 *100% secured by WARN Broadcast list covering ALL grounds telephones.

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Emergency Notification System Status (UC grounds)

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Methods & Results Methods Mandatory with Opt Out Opt In Hybrid UCSC Choice – Hybrid Mandatory for UC "possessed" records/gadgets UCSC Email UCSC Networked Phones Student Residence Phones Mandatory with Opt Out Student telephone contact by means of either: Cell/Mobile We make to WARN SMS Local Landline Employee Personal Data - Opt In Specific Office Phones Personal Cell telephone We make WARN SMS Home/Alternate Phone Personal Email

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Methods & Results Methods Mandatory with Opt Out Opt In Hybrid UCSC Choice – Hybrid Mandatory for UC "claimed" accounts/gadgets UCSC Email UCSC Networked Phones Student Residence Phones Mandatory with Opt Out Student telephone contact through either: Cell/Mobile We make to WARN SMS Local Landline Employee Personal Data - Opt In Specific Office Phones Personal Cell telephone We make WARN SMS Home/Alternate Phone Personal Email (1) 71% of staff/workforce particular telephones in W.A.R.N. Charge 100% of grounds telephones in W.A.R.N. Communicate (2) Percent of aggregate populace, not simply staff/workforce. (3) Source: UCR Larry L. Sautter Award Application, 2008 (4) Launch was April 2009.

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Key Takeaways Understand Data Quality Fundamentals Build Data Quality Into the Project Keep the End in Mind Teams Goals Schedule Make the Right DQ Decisions Measure Results Continuously Improve

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Q&A

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Reference Sources Larry P. English , Improving Data Warehouse and Business Information Quality , John Wiley & Sons, Inc., New York, NY. 1999 DOD Guidelines on Data Quality Management (Summary), ~1997 http://www.tricare.mil/ocfo/_docs/DoDGuidelinesOnDataQualityManagement.pdf Larry McGrath & Joel Nylander, UC Riverside Application for 2008 Larry L. Sautter Award, 2008

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Presenter/Contributor Biographies Marian Sherrin New to the University of California, Santa Cruz, in 2008. She was the Data Quality Manager for Intel's Supply Chain Network from 1999-2005. Eric Goodman Joined the University of California, Santa Cruz in 1990. For as far back as quite a while has been the venture administrator of UCSC's Identity Management framework.

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