Admonitory Services Oil, Gas, Mining, and Chemicals Department Esther Petrilli

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Layout. Part I: IntroductionBank/IFC Mission StatementsOED ReportINF Knowledge Management ConsultantPart II: Bank\'s Advisory ServicesOther WBG Advisory Services/Help DesksCost-Benefit AnalysisPart III: Benefits to OGMC Summary of BenefitsPart IV: How It Will Be AccomplishedOGMC PlansPromotional ToolsSample Inquiries (separate freebee).

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Counseling Services Oil, Gas, Mining, and Chemicals Department Esther Petrilli

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Outline Part I: Introduction Bank/IFC Mission Statements OED Report INF Knowledge Management Consultant Part II: Bank's Advisory Services Other WBG Advisory Services/Help Desks Cost-Benefit Analysis Part III: Benefits to OGMC Summary of Benefits Part IV: How It Will Be Accomplished OGMC Plans Promotional Tools Sample Inquiries (isolate gift)

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Part I: Introduction Bank/IFC Mission Statements Bank- - To help individuals help themselves and their condition by giving assets, sharing learning, building limit , and fashioning associations in the general population and private divisions. IFC- - We try to consistently enhance our execution by reacting to customers expeditiously, sharing our victories, and gaining from our experience.

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Part I: Introduction OED Report Sharing Knowledge: Innovations and Remaining Challenges Management has not sufficiently characterized the parts for making learning sharing a method for working together Knowledge sharing is generally unmonitored Staff don't have motivating force to make information sharing some portion of their work

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Part I: Introduction OED Report Recommendations Management ought to practice more vital bearing and oversight over Bank's learning forms Network and Regional units ought to firmly interface their insight sharing exercises to loaning and nonlending forms.

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Part I: Introduction INF KM Consultant John Nellis Hired by INFVP to take supply of Quality Enhancement, Knowledge, and Learning (QE-K-L) administrations Statement from draft KM Report: "… If this foresight [of future INFVP expansion] is to be anyplace close satisfied, it will require a noteworthy information exertion with respect to INFVP. That is, it should devise, test, and scatter new instruments and methodology … "

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Part II: Bank's Advisory Services What they do Sample measurements Water Help Desk Analysis FSKIS Cost-Benefit Analysis

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Part II: Bank's Advisory Services What they do—KLAS illustration Respond to inquiries on Knowledge and Learning (K&L) Connect with WBIKL groups and different specialists Facilitate access to K&L assets and devices Highlight exercises through the K&L bulletin Showcase fascinating exercises by means of K&L occasions Provide instructive materials Coordinate and take an interest in site visits/counseling engagements Advise on the advancement of Advisory Services Connect with Advisory Services on other improvement points Support K&L people group

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Part II: Bank's Advisory Services Sample Statistics

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Part II: Bank's Advisory Services Water Help Desk Analysis

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Part II: Bank's Advisory Services Cost-Benefit Analysis By FSKIS ( Financial Sector Knowledge and Information Service) A traditionalist gauge of investment funds: Facts Financial master costs by and large $215,000* net every year FSKIS staff part costs by and large $69,967 net every year FSKIS benefits roughly 720 research questions for each year Assumptions Query takes 6 hours to examine by budgetary master Query takes 5 minutes to talk about with FSKIS to set setting and reason FSKIS takes 2.4 hours (all things considered) to finish seek *average cost of 1 Financial Sector master is higher than different segments.

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Part II: Bank's Advisory Services Cost-Benefit Analysis By FSKIS ( Financial Sector Knowledge and Information Service)- - End client proclamations I (would burn through) 10% of the cost of the entire venture... It might appear a lot, however having the correct data may decide the accomplishment of the venture. … one extra Help Desk staff part could expand add up to profitability by 3-4 percent–perhaps even more–whereas one extra "maker" would, best case scenario, give you a 1 percent expansion in efficiency. "The new Bank structure does not leave sufficient time for administrators at any level to set aside the opportunity to disperse or share data. The Help Desk has the fingers and arms out checking what is being done and, in this manner, associating individuals, as well. It has turned into a nexus."

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Part III: Benefits to OGMC Advisory Services Develop a one-stop shop to data assets in OGMC Formalize and report learning sharing procedure Operate requiring little to no effort Track reactions and utilize them to find, record, oversee, total, share, and disperse data Build limit inside customer nations by giving concentrated access to assets/specialists in OGMC Allow OGMC to break down customer request

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Part IV: How It Will Be Accomplished OGMC Plans Service account (ogmc@worldbank.org) Phone line with voice message (X83520) Staffing (on month to month pivot) Niki Okoth—IFC Mining (February 2004, July 2004, December 2004) Liz Hickman—IFC Oil & Gas (March 2004, August 2004) Sanjeev Krishnan—IFC Chemicals (April 2004, September 2004) Sasha Pugachevsky—WB Mining (May 2004, October 2004) Esther Petrilli—WB Oil & Gas (June 2004, November 2004) Abigail Tamakloe—Departmental Backup Case Management Tracking Database

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Part IV: How It Will Be Accomplished Promotional Plans Free advertising Meta labels (concealed content on the site page to help bring the site up more promptly in an inquiry) OGMC Contact Us Page Registration with Bank Knowledge & Advisory Services primary page Announcement in Staff Connections, Bank's World Today in regards to the start of the administration Paid Marketing Business cards

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Thank You! Any Questions?

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