2871 days ago,
1004 views
2871 days ago,
1004 views
PowerPoint PPT Presentation
Measurements of Service Quality. ReliabilityResponsivenessAssuranceEmpathyTangibles. Dependability. Administration is expert: On timeIn the same way (consistently)Without blunders. Responsiveness. Ability of representatives to help clients and to give brief administration. Confirmation. Learning and cordiality of employeeAbility of the worker to pass on trust and certainty.
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