Administration Fabulousness

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Blackberry Farm. Key Points for Today. Go over the top! What is your administration mission? ... 9. Know Blackberry Farm. 10. Use appropriate vocabulary. Abstain from utilizing slang. ...

Presentation Transcript

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Benefit Excellence Brian Lee Director of Guest Relations Blackberry Farm

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Key Points for Today Go over the top! What is your administration mission? Make your own administration establishments. What drives your administration rationality?

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Over The Top Guest Experiences

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Team Member Empowerment Process Internal/External Guests Blackberry Creed 3 Steps of Service 16 Foundations

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The Creed: "Great… better… best… never let it rest, 'til the great is better and the better is ideal!"

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3 Steps of Service A warm and true welcome, utilizing the visitor's name when conceivable. Suspect the visitor's need and react quickly. An affectionate goodbye with a welcome to return.

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The Foundations of Service

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1. Visitors are our #1 need.

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2. Grin and keep up eye contact.

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3. Have an amicable, positive and expert demeanor.

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4. Keep up a spotless, sorted out and uncluttered workspace.

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Never talk contrarily about a collaborator or a visitor.

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6. Be an answer seeker not a malcontent.

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7. React to a visitor's need quickly.

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8. Outfits ought to be perfect, conveniently squeezed and prepared for work.

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9. Know Blackberry Farm.

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10. Utilize legitimate vocabulary. Abstain from utilizing slang.

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Personally escort a visitor as opposed to point.

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12. Report perilous circumstances, required repairs or wounds instantly.

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Care for our property and gear with pride, as though it were your own.

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14. React with "my pleasure".

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15. Yes is dependably the reply.

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16. Be glad for your commitments to our prosperity. You make us #1!

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Over The Top!

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Character Courtesy Calm Cuisine Charm The Five "C's" of Service:

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It Takes Dedication

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It Takes Commitment

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It Takes Passion

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Always Be The Best You Can Be